Terms and Conditions
Materials: Coating designated as silver is an anodized finish on aluminum. Paint finishes are powder coat or baked enamel.
Use: Unless otherwise specified, DSA Phototech, doing business as DSA Signage (DSA) products are intended for indoor use only.
Delivery: All shipments are F.O.B. DSA’s plant. Title and risk of loss or damage passed to Customer upon delivery of the product to the freight carrier. There is a minimum 10% surcharge added to freight charges which are prepaid and billed back. DSA is not responsible for delays or losses caused by circumstances or incidents beyond its control.
Shortages: Customer must make claims of freight damage and shortages on freight bill at time of delivery.
Returns: Acceptance of returns is at the sole discretion of DSA. All returns must be accompanied by a Return Authorization number issued by DSA. Custom products and sizes are not returnable except in cases of damage and defect. DSA will not accept any returns that are shipped freight collect. There is a 25% restocking charge on returns of non-defective products.
Credit Terms: DSA reserves the right to change any and all credit terms established upon the credit worthiness of the Customer.
Payment Terms: Custom orders require payment with order. Open-account invoices are due 30 days from the date of the invoice. Past-due invoices are subject to late charges of 1.5% per month.
Collection: Customer agrees to pay all costs of collection for any amount due that DSA finds necessary to pursue; including, but not limited to, collection agency and attorney’s fees. Any undelivered portion of any order may be terminated by DSA if the Customer becomes delinquent in its payments, or if the Customer’s credit worthiness is, or becomes unacceptable to DSA.
Taxes: Customer is responsible for any and all sales tax, use tax or other similar tax assessed on this transaction at any time. Such taxes are not included in DSA prices. Customer will promptly pay DSA for any taxes that DSA pays on Customer’s behalf.
Assignment: Customer may not assign its obligations under its purchase orders with DSA without prior written consent from DSA.
Changes: DSA reserves the right to change specifications, prices, terms, availability and conditions at any time, before order placement, without notice to the Customer.
Damages: DSA is not liable for incidental, consequential or specific damages, including, but not limited to, unrealized profits.
Indemnification: Customer agrees to indemnify DSA for liabilities that DSA incurs as as direct or indirect result of the negligence or intentional act of the Customer.
Future Orders: Any orders made by Customer with DSA that are not accompanied by Specific Terms and Conditions are governed by these terms and conditions.
Entire Agreement: Terms and conditions of any Customer’s Purchase are limited by the Terms and Conditions stated herein. Any additions, deletions, or changes of any kind, proposed by any party, are void unless expressly agreed to in writing by all parties.
DSA Phototech, doing business as DSA Signage (DSA) warrants its domestically manufactured transparency illuminators to be free from defects in material and workmanship for a period of 24 months from date of purchase, under normal operation, for the use intended.
Imported transparency illuminators have a warranty period of six months to one year: LED Ultra Value Light Boxes and Front Access Economy Light Boxes are warranted to be free from defects for six months from date of purchase. All other imported transparency illuminators are warranted for one year to be free from defects from date of purchase.
DSA reserves the right to examine defective units to determine the cause of failure. If, during its examination,
DSA finds that the unit is defective, DSA will, at no charge, replace or repair the defective illuminator. Any malfunction found to have been caused by freight damage or improper installation will be repaired at DSA’s normal service rates. Freight damage claims must be made by the Customer to the delivering carrier.
Defective units must be returned by prepaid shipment to the DSA factory. DSA will pay normal shipping charges for return of the replaced or repaired unit to the installation site.
If a DSA transparency illuminator proves to the electrically defective when initially installed, DSA will reimburse the purchases for costs necessary to correct the problem, with the following provisos:
- Customer must obtain authorization from DSA prior to repair or return.
- Reimbursement is limited to 10% of DSA net selling price.
- Defective parts must be returned to the DSA plant for examination before payment can be made.
- Customer is to invoice DSA Signage for repair charges and must include a copy of the invoice supplied to Customer by the electrician.
This warranty does not cover damage by misuse, accident, incorrect building wiring, improper installation and connection, customer modifications, failure to perform proper maintenance, or improper operating conditions in violation of the instructions furnished. Nor does it cover damage caused by repairs, defacement or any alterations not done by DSA. Any of the above may also void the UL listing. Acrylic and lighting technology are provided as a courtesy and are not covered by this warranty.
The foregoing shall constitute the sole remedy of the purchaser and the sole liability of DSA Signage.